Terms Of Service

Privacy

We keep your personal information private and secure. We use this information to process your orders, keep you updated on your orders, and personalize your shopping experience. We may be required to share shipping related information with affiliates to fulfill your orders.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
If you subscribe to a newsletter that we distribute we may notify you of current promotions, specials and new additions to the web site. You may unsubscribe from our newsletters/information emailing by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Please view our Privacy Policy in its entirety by clicking this link.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Shipping Policy

Shipping Time: Our suppliers ship orders as quickly as they can. Suppliers can have backlogs that delay shipment. Orders are not processed or shipped on Saturdays, Sundays and holidays.

Shipping Guarantees

We cannot and will not guarantee when an order will arrive. All shipping and transit time frames are offered to you as an estimate or goal. Time in transit begins when the carrier picks up the product. We are not responsible for orders not placed in a timely fashion due to excessive workload, communication outage, miscommunication, weather related issues, power outages, acts of god, human error, etc. You should always allow ample leeway for delays, as delays can occur any time for various reasons. In other words, we are not responsible if you fail to plan ahead, resulting in your placing a "rush" order. Expedited shipping charges are for expedited shipping costs with the carrier and are not paid to the supplier for their extra efforts. If a shipment is late your only recourse is with the shipping carrier and only if they were the one at fault. We encourage you to plan ahead and order in advance whenever possible.

Shipping Damage

NOTE: Please open and inspect all packages immediately! Check for correctness of order fulfillment and LOOK for concealed shipping damage; call or email immediately if there is an issue. Items cannot be returned under warranty due to shipping damage, as warranties do not cover extraneous damage. If shipping damage occurred a shipping damage claim needs to be filed. Once time passes you will not be able to prove to the shipping company that the damage did not occur after you received the product.

Shipping Costs

Shipping costs will be charged at the time of order whenever possible. Exceptions for items that require additional shipping costs after order has been placed can be due to changes you request after ordering, shipping by freight carrier, shipping to a destination outside of the continental US, expedited items, out of stock items shipping separately by expedited shipment method, etc.

Out-of-Stock Products

Sometimes stock runs out. Suppliers do their best to keep ample supply, however they generally do not possess crystal balls or have mind reading capabilities. If you are ordering larger quantities, blanket purchase orders are highly recommended to help suppliers plan. Regardless, unexpected orders can deplete stock.
We will attempt to inform you promptly of any products that you have ordered that have run out-of-stock and are unavailable for immediate shipment. You may cancel your order at any time prior to shipping. If you have a spam filter, please add us or check it periodically.

Taxes, Fees, Duties, Broker Charges

We are required to collect sales tax for orders being delivered in Michigan. If you are a reseller within Michigan please fax or email us your current Michigan Annual Resale Certificate for Sales Tax.
For orders shipping to other countries you are solely responsible for all shipping broker charges, taxes, customs fees, duties, etc. We cannot calculate what those costs are as they vary by locale.

a. Payment by Credit Card or Debit Card

We accept the following credit cards and debit cards: Visa, MasterCard, American Express and Discover. Please be sure to provide the address and phone number your credit or debit card provider has on file for you; incorrect information may cause your order to be rejected. Your credit/debit card will be billed upon placing your order.

b. Payment by Wire Transfer, Money Order, Cashier’s Check, Company Check, or Personal Check

We accept wire transfers, money orders, cashier checks, personal checks, and company checks in U.S. Dollars. Orders are processed after receipt of funds. Several banking days may be required for clearance of certain funds before an order can be processed. A $25 fee may be charged on all returned checks.

Returns

We offer a 30 day return policy for most distributors. Products drop-ship from distributors and returns will need to be returned to the appropriate address. All product returns must be approved in advance and are subject to distributor return policies; some distributors only allow returns within a 15 day timeframe.

To begin a return please call us, email us, or initiate an RMA (Return Merchandise Authorization). To initiate an RMA, Login to your account, select the order, and click on "Add New RMA".

Typographical Errors & Other Mistakes

In the event a product is listed at an incorrect price due to typographical error or error in pricing information we have the right to refuse or cancel any orders placed for products listed at the incorrect price. We retain the right to refuse or cancel any such orders whether or not the order has been paid for by you. If you have already paid for purchase and your order is canceled we will immediately issue a credit to you for the appropriate amount.

If we make an error on your order we will attempt to be reasonable with you to resolve the issue. We expect you to be reasonable as well. If you place a verbal order, you are definitely responsible. Delegating a task to our staff does not delegate responsibility. You need to confirm accuracy. Rush orders are particularly vulnerable to errors. Again, you are responsible for accuracy. Shipping costs incurred due to errors are your responsibility. For the best accuracy order online. Emailing or faxing an order can be more accurate than verbal orders however errors can still occur.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties, including suppliers and links in our directory. You acknowledge that we are not responsible for the operation of or content located on through any such site.

Copyright and Trademark Notice

Unless otherwise specified all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store. Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order regardless of whether we sign them or not. We reserve the right to make changes to this site and these Conditions at any time.